Country Cottage Collections 
                       A Casual Chic Home Boutique
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COUNTRY COTTAGE COLLECTIONS

TERMS AND CONDITIONS

GENERAL PRODUCT INFORMATION

Bedding and linens may be subject to dye lot variations when not ordered at the same time.

No two pieces of handcrafted furniture will be alike. Slight variations may occur with any handcrafted furniture in color and measurements, and some of the chipping, splitting, crackling, and glazing finishing methods creates a spirited and antique look that is part of the charm and appeal of the product, and is to be expected.

SAMPLES

We offer fabric swatches and wood finish samples for most of our vendors.  You may contact service@countrycottagecollections.com to request a swatch or wood sample to help you make a decision on your order.  There is a $50 charge per sample; fully refundable upon return.

SHIPPING FEES

Country Cottage Collections offers free shipping within the continental United States for all items excluding furniture.  Furniture shipping quotes are based on the weight of the items that are purchased and the location to which they will be shipped. Country Cottage Collections will provide approximate shipping amounts but these are estimates only. If you wish to get an exact freight quote, please allow us up to 24 hours to respond so we can provide you with the most accurate rate at the lowest possible cost.  Additional shipping fees will be incurred by the buyer for delivery outside the continental United States

SHIPPING AND DELIVERY

Estimated ship times vary between lines and products. If you need to verify stock availability or lead times prior to placing your order, please contact customer service at service@countrycottagecollections.com.

Bedding is made to order and usually ships within 30 days via FedEx.

For standard freight delivery, our shippers deliver furniture to your driveway. Additional charges will be incurred by the buyer for premium in-home delivery if available if you would like the item placed inside the threshold of your home, or white glove service which sets up your merchandise in a particular room up to 2 flights of stairs with all packing materials discarded. For specific types of shipping available for your purchase, or if you would like expedited shipping, please contact us via phone or email for additional charges.

In the case that the ship to address is not accessible by regular delivery truck, the customer will be responsible for all additional delivery charges, i.e. ferry fees. Please contact service@countrycottagecollections.com to make Country Cottage Collections aware of any special delivery requirements that must be taken for the item to reach the final destination.

RETURN POLICY

Country Cottage Collections merchandise will be accepted within 30 days from the date we ship your order, and when written authorization for return has been granted.  All merchandise returned must be in resalable condition in its original packaging, without damage or alteration. Return shipping charges are the responsibility of the buyer. Soiled/used items will be refused and returned to you at your expense.

A refund will be issued when the returned item is received, less a 20% restocking fee and shipping charges incurred.   If for any reason you need to return an item that included free shipping, the refund you receive will be for the item price minus our standard shipping cost. 

No returns will be accepted on Vintage or Antique Furniture.

DAMAGE OR DEFECTS

Upon delivery, please take time to inspect all freight-shipped furniture items, light fixtures, etc. carefully for any manufacturer's defect or damage that may have occurred in transit and contact us immediately. Claims against defects or damaged items must be made before you sign for the item. Claims made after this time cannot be accepted. Furniture items must be carefully inspected BEFORE you sign for the delivery. 

In the event of damage or defect, the merchandise will be replaced and reshipped at no additional charge. If the merchandise is no longer available, a refund will be processed.

SECURITY POLICY

We have taken every measure to ensure that online shopping at Country Cottage Collections is as secure as possible.  Your site checkout is secure with Onlybusiness.com SSL certificate.  Your transactions are secure with SSL 256 BIT ENCRYPTION that ensures safe internet transmission of your personal information.  Once you enter the checkout process, your connection to our server becomes secure.  To confirm this, you can see the url starts with https: where "s" in https indicates that the site checkout page is secured with the SSL certificate.

LEGAL

In the event of a disputed credit card charge, which is ultimately found to have been legitimate or which otherwise finds, in whole or in part, in favor of Country Cottage Collections, the customer shall be responsible for all attorneys' fees and costs borne by Country Cottage Collection. The terms of any purchase from or dispute with Country Cottage Collections shall be governed by Ohio law, and any litigation arising out of such dispute shall be brought in the State of Ohio.

Country Cottage Collections reserves the right to settle a dispute by offering a store credit or charging a re-stocking fee, solely at the discretion of Country Cottage Collections, and is in no way bound by these options.

PRIVACY POLICY

We value your privacy.

Country Cottage Collections is committed not only to bringing you the finest products, but also to keeping your personal and confidential information just that – personal and confidential. No personal information is required for you to browse our web site, only when you place an order. We use the information you provide to process and ship orders and contact you if necessary. You may rest assured that we will never share or sell your information with any third parties.

 

 
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440-781-3790
8 AM - 8 PM ET DAILY
               Free Shipping (ex: Furniture)            
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